Essential Plan
Up to 5 devices
Price on request
For small offices that want to stop improvising with technology.
- Business internet
- Remote technical support
- Automatic 24/7 monitoring
- Security updates
- Business antivirus
- Blocking of dangerous websites
Support · Security · Backup · Connectivity
Your technology, sorted in one plan.
IT support, cybersecurity and data backup for your company, for a flat monthly fee. We take care of the technology; you take care of your business.
Free 20-minute assessment. No commitment.
What's in the plan
Business Plan
- Business internet
- Remote technical support
- Business antivirus
- Automatic 24/7 monitoring
- Backup of your data
- One flat monthly fee
Installed, configured and monitored by Telcoware.
Since 2010
Telcoware S.A., an Ecuadorian company
Microsoft AI Cloud Partner Program
Member since 2020
Written SLA
Clear response times in your contract
All of Ecuador
Remote support nationwide
Two ways to operate
Is your team losing time to tech problems?
When nobody owns the technology, problems pile up. With Telcoware, someone is responsible for all of it.
Firefighting
- Internet or computers fail in the middle of serving a client
- Nobody knows who to call when something breaks
- Constant fear of a virus or of losing data
- Hours lost on repetitive manual work
- Unexpected costs every time something breaks
Everything under control
- Monitored devices: we act when something starts to fail
- One partner and one number to call
- Backed-up data and protected devices
- Automated processes when your business needs them
- One flat, predictable fee every month
Calculator
What is tech chaos costing you?
Productivity lost per month (estimate)$960
Estimate based on USD 8 per person per hour of downtime.
The plans
Choose your plan. All included, ready to use.
One flat monthly fee, no surprises. We install, configure and monitor; you only call us if something fails.
Recommended
Professional Plan
Up to 10 devices
Price on request
For companies that can't afford to lose their data or their time.
- Everything in the Essential Plan, plus:
- Automatic data backup
- On-site technical visit
Business Plan
Up to 20 devices
Price on request
For operations that need business internet and a protected network.
- Everything in the Professional Plan, plus:
- Business internet with SLA
- Managed business firewall
Team support: Monday to Friday, 8:00 to 18:00 (Ecuador time). Automatic monitoring around the clock.
More than 20 devices, or something custom? Book an assessment
Services
One partner responsible for all your technology.
Stop chasing several vendors. These are the services we manage for you; the ones marked as included already come in the plans.
Support & monitoring
Remote technical support
One number to call. We fix things remotely and coordinate whatever else is needed.
Included in the plans
Support & monitoring
Automatic 24/7 monitoring
We monitor your devices automatically and act when something starts to fail.
Included in the plans
Security
Business antivirus
Active protection against viruses and ransomware on every device.
Included in the plans
Backup
Automatic data backup
Automatic copies of your important data, so a failure doesn't cost you your information.
Included in the plans
Connectivity
Business internet with SLA
A business link with SLA, managed together with your network.
Included in the plans
Cloud & web
Cloud servers
Virtual servers for your systems, with backup and support from Telcoware.
Cloud & web
Web hosting and email
Your website and company email, with a security certificate and regular backups.
Communications
IP telephony
A cloud phone system: extensions, numbers and calls from your computer or phone.
Physical security
Video surveillance
IP cameras installed and configured, with access from your phone.
Automation
AI automation
Automatic WhatsApp replies, invoices and reports that generate themselves, and data that moves between systems without copy and paste.
Who we serve
We know the day-to-day of your industry.
Regulated sector
Continuity and security, not just support
Your cooperative depends on its systems and answers to the regulator. We provide monitoring, backup and data security, with written commitments.
What worries them most: An outage during member service, a data incident, or a finding from the regulator.
Regulated sector
Protected data and always-available service
You handle sensitive information and can't afford an interruption. We protect your devices and back up your data.
What worries them most: Exposing policyholder data or going offline at a critical moment.
Healthcare
So care never stops
Accessible medical records, a working schedule and patient data backed up, without you thinking about the tech.
What worries them most: Losing access to patient data or stopping care because of a failure.
Professional services
Your files, secure and always available
Automatic backup, protection for confidential documents, and automated billing and reports.
What worries them most: Losing case files or leaking confidential client information.
Commerce
So billing never stops
Point of sale and inventory working, protected devices, and support when something fails at peak hours.
What worries them most: A morning without systems is a morning without billing or shipping.
Construction
Connected on site and at the office
Connectivity between site and office, backup of plans, and automated progress reports.
What worries them most: Losing project documentation or being cut off from the job site.
How it works
From the first call to everything running.
No fine print, no endless presentations.
Step 01
Choose your plan
Or book an assessment if you'd rather get advice first.
Step 02
We contact you
Within one business day we review your case with you.
Step 03
Proposal and contract
Flat fee and a written SLA. You know exactly what you pay.
Step 04
Everything running
We install, configure and monitor. You focus on your business.
Why Telcoware
An Ecuadorian company with clear processes.
Since 2010 we have supported companies in Ecuador with their technology. We work with international-grade tools, documented processes and written commitments.
- Company
- Telcoware S.A., since 2010
- Coverage
- Remote support across Ecuador
- Monitoring
- Automatic, 24/7
- Team support
- Monday to Friday, 8:00 to 18:00
- Commitment
- Written SLA
- Microsoft
- AI Cloud Partner Program, since 2020
Free guide: a continuity and security checklist for your company
10 points to check whether your business is protected against a failure or a cyberattack. Especially useful for cooperatives and insurers. Free download, no sign-up.
Frequently asked questions
What people ask before getting started.
What exactly is a managed service?
It's having an IT department for a flat fee: we monitor, maintain and take responsibility for your devices, security and support proactively, instead of waiting for something to break.
Is internet included?
Yes. Every plan includes business internet, so you have one provider and one bill for your technology. From the Business Plan up, the link comes with a written SLA. If you'd rather keep your current connection, we can discuss it in the assessment.
Does it work if support is remote?
Yes. Most problems are solved remotely the same day. When a visit is needed, we arrange an on-site technician.
What are the response times?
We work Monday to Friday, 8:00 to 18:00 (Ecuador time). Response times by priority are written into your contract. Automatic monitoring runs around the clock.
I work at a cooperative or insurer. Can you help with the regulator?
Yes. We cover continuity, backup and information security, and we give you documentation of what we do for your reviews with the regulator.
I'm worried about switching providers. Is it complicated?
We plan the transition with you so your team keeps working. We handle the setup and keep you informed at every step.
Can I start with one plan and change later?
Yes. You can move up a plan as your company grows, or add extra services when you need them.
Let's talk
Book your assessment or request your plan.
Choose whichever you prefer. Either way, the Telcoware team takes care of you.
Book your free assessment
20 minutes with an engineer, free and with no commitment. Pick the day and time that suit you.
Rather have us contact you? Request your plan
We'll contact you within one business day.
Thank you! We received your request.
We'll contact you within one business day.
Message us and we'll reply during business hours.
Message us on WhatsApp- Contact
- info@telcoware.net
- Team support
- Monday to Friday, 8:00 to 18:00